Cancellation of order And termination of the service agreement
Modification and cancellation of order 3.1. The order is obligatory for the Customer from the moment of its registration on the Internet portal www.praguehomemadekitchen.com, its change is possible only if PHK calls the Customer by phone with the fact that the ordered goods are no longer in stock. Cancellation of orders is possible via the Internet portal www.praguehomemadekitchen.com no later than 20:00 on the day preceding the delivery of the goods. On the day of delivery, the Customer can change (and only with the explicit consent of PHK) only the delivery time or delivery address. From the moment when the goods have already been sent to the Customer, it is impossible to cancel the Order or change the address or delivery time. 3.2. The Client is obliged to indicate the Order number, the date of the Order and the invoice number for the return of the Purchase Price in the event of a change or cancellation of the Order. 3.3. In case of cancellation of the Order in accordance with the above, the already paid Purchase deposit will be transferred to the Buyer's account indicated in the cancellation of the Order (if the cancellation does not contain such information, then to the account from which the payment was made. Was made to pay the purchase price), and if PHK has already sent the goods, the Client is obliged to pay a cancellation fee in the amount of the purchase price of the goods from the Order, to which PHK is entitled to offset the corresponding part of the purchase price.
Termination of the contract and claims for goods 5.1 Complaint about goods. The client is obliged to immediately check the delivered goods from the Order and immediately report any deficiencies in the PHK to confirm the delivery of the goods. If the goods (especially food products), upon transfer to the Customer, will have defects, as a result of which they cannot be used for their intended purpose (for obvious reasons, for example, expired), we will return the goods. immediately to the appropriate person who transferred them to him in the PHK. The customer agrees that, given the nature of the goods, the fact that he did not complain about obvious defects in the goods upon delivery (for example, 5.2. Termination of an agreement. In accordance with the provisions of Article 1829 of Act No. 89/2012 Coll., Civil Code as amended (hereinafter “Civil Code”), the Customer has the right to withdraw from the Agreement within 14 days from the date of receipt of the goods. In case of cancellation of the Agreement, the Customer is obliged to immediately transfer the goods to the person who transferred them to him in PHK, and if this is not possible, he is obliged to notify PHK of withdrawal from the Agreement by telephone or via the Internet portal www.praguehomemadekitchen.com, identify the goods and the defect , and then agree by phone or e-mail on the resolution of the relevant claim (termination of the contract). In the event of withdrawal from the contract, the Customer bears the costs of returning the goods if these goods cannot be returned by their nature by regular mail. 5.3. If the Customer withdraws from the contract, PHK will return to him without undue delay, no later than fourteen days from the date of withdrawal from the contract, all funds, including delivery costs, that he received from him under the contract in the same way. PHK will return the received money to the consumer in another way only if the Client has given his consent and will not incur additional costs. If the Customer has chosen a delivery method other than the cheapest delivery method offered by PHK, PHK will refund the Customer the cost of delivery of goods in an amount corresponding to the cheapest of the proposed delivery methods. PHK will reimburse the Customer for the costs associated with the return of the goods, if he has not notified the Customer of the obligation to bear these costs in accordance with the provisions of § 1820, para. GRAM). If the Client withdraws from the purchase and sale agreement, PHK is not obliged to return the funds received to the Client before the Client transfers the goods or proves that he has sent the goods to PHK. PHK will accept the goods from the Client at his home at his own expense, if the Client withdraws from the contract concluded outside the usual business for PHK, the goods were delivered to the Client's house at the time of the conclusion of the contract and the nature of the goods does not allow sending it by regular mail. PHK is not obliged to return the received funds to the Client before the Client transfers the goods or proves that he has sent the goods to PHK. 5.4. The buyer is responsible for any reduction in the value of the goods that has arisen as a result of handling these goods in a different way than is necessary for handling them taking into account their nature and properties. 5.5. In accordance with the provisions of § 1837 letters e), g) of the Civil Code, withdrawal from the Agreement is not possible for goods (food) subject to rapid destruction (for example, fruits, vegetables or food of animal origin, or for goods (for example, food) which cannot be reused for hygiene purposes). reasons or goods already used (for example, if the Customer damages the protective packaging of the goods or if it breaks the protective seal, or if other contamination of the goods (for example, food) may occur.